Terms of sales
These general conditions of sale (hereinafter the “Terms & Conditions“) Define the reciprocal rights and obligations in the event of the purchase of products or services on the Platform by a User (hereinafter“service“).
The CGV express all the obligations of the parties. The Customer is deemed to accept them without reservation, failing which his order will not be validated.
Exceptions may exceptionally be made to the provisions of the GTCS insofar as these exceptions have been the subject of a written agreement. These derogations may consist of the modification, addition or deletion of the clauses to which they relate and have no effect on the application of the other provisions of the GTC.
green-mix.com reserves the right to modify the CGV from time to time. The modifications will be applicable as soon as they are put online for any purchase after this date.
2. Online store
Through the Platform, the Seller provides the Customer with an online store presenting the products or services sold, without the photographs having a contractual value.
The products or services are described and presented with the greatest possible accuracy. However, in the event of errors or omissions in the presentation, the responsibility of the Seller cannot be engaged as a result.
The products and services are offered within the limit of their availability.
Prices and taxes are specified in the online store.
The Seller reserves the right to modify its prices at any time by publishing them online.
Only the prices indicated and the taxes in force at the time of the order will apply, subject to availability on this date.
The prices are indicated in euros and do not take into account any delivery costs, which are indicated and invoiced in addition before the validation of the order by the Customer.
The total amount of the order (all taxes included) and, if applicable, delivery costs is indicated before final validation of the order form.
4. Order online
The Customer has the possibility of filling out an order form online, using an electronic form. By filling in the electronic form, the Customer accepts the price and description of the products or services.
For his order to be validated, the Customer must accept these GTC by clicking on the place indicated.
The Customer must provide an email address, billing details and, where applicable, a valid delivery address. Any exchange with the Seller may take place using this email address.
In addition, the Customer must choose the delivery method and validate the method of payment.
The Seller reserves the right to block the Customer’s order in the event of default of payment, incorrect address or any other problem on the Customer’s account, until the problem is resolved.
5. Confirmation and payment of the order
The Seller remains the owner of the items ordered until receipt of full payment for the order.
The Customer makes the payment at the time of the final validation of the order using the chosen method of payment. This validation serves as a signature.
The Customer guarantees to the Seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose constitutes proof of his consent to the sale as well as the payment of the sums due under the order.
The Seller has set up a procedure for verifying orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the Customer for identification data.
In the event of refusal to authorize payment by credit card from accredited bodies or in the event of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.
The Seller also reserves the right to refuse an order from a Customer who has not fully or partially settled a previous order or with whom a payment dispute is in progress.
Upon receipt of validation of the purchase accompanied by payment, the Seller transmits it to the Customer, as well as an invoice, unless delivery of the latter with the order.
The Customer may request that the invoice be sent to a different address from that of delivery by sending a request to this effect to customer service (see contact details below) before delivery.
In case of unavailability of a service or product, the Seller will keep the Customer informed by email as soon as possible in order to replace or cancel the order of this product and possibly to reimburse the related price, the rest of the order remaining firm and final.
The communications, orders and payments made between the Customer and the Seller can be proven using computerized registers, stored in the Seller’s computer systems under reasonable security conditions. Purchase orders and invoices are archived on a reliable and durable medium considered, in particular, as a means of proof.
Delivery is only made after confirmation of payment by the Seller’s banking organization.
The products are delivered to the address indicated by the Customer on the online form worth order form. Additional costs arising from incomplete or incorrect information by the Customer will be invoiced to him. For reasons of availability, an order may be subject to several successive deliveries to the Customer.
Delivery takes place, according to the method chosen by the Customer, within the following deadlines:
2 working days via Colissimo
Delivery times are indicative. No compensation may be claimed from the Seller or the carrier in the event of late delivery. If the delivery times exceed fourteen days from the order, the sales contract may however be terminated and the Customer reimbursed.
No compensation may be claimed from the Seller or the carrier in the event of a dispute with the delivery tracking, if the latter indicates that the delivery has been made to the address previously indicated by the buyer at the time of his order. The society green-mix.com will trigger a claim with the carrier and if the claim results in a delivery confirmation by the carrier, the customer cannot claim from the company green-mix.com, no refund or return of his order. He may however file a complaint and the company green-mix.com will examine his file and reserve the right to grant a commercial gesture.
a. Verification of the order
Upon receipt of the products, the Customer or the recipient checks the good condition of the product delivered or the conformity of the service provided.
In the event that one or more of the products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and immediately inform the Seller thereof.
The verification is considered to have been carried out as soon as the Customer or a person authorized by him has received the order without making any reservations.
Any reservation not made in the rules defined above and within the time limits could not be taken into account and will release the Seller from any responsibility vis-à-vis the Customer.
b. Delivery error
In the event of a delivery error or non-conformity of the products in relation to the indications appearing on the order form, the Customer shall inform the Seller thereof within three working days of the delivery date.
Any complaint not made within the time limit cannot be taken into account and will release the Seller from any responsibility vis-à-vis the Customer.
c. Returns and exchanges
The product to be exchanged or reimbursed must be returned to the Seller as a whole and in its original packaging, in the following ways:
The buyer has a period of fourteen working days from the delivery of the order to exercise his right of withdrawal and thus make a return of the product still sealed and in its original packaging, to the seller for exchange or refund without penalty, with the exception of return shipping costs by clicking here
Any complaint and any return not made in the rules defined above and within the time limits could not be taken into account and will release the Seller from any responsibility vis-à-vis the Customer.
Any product to be exchanged or reimbursed must be returned to the Seller as a whole and in its original packaging. Return costs are the responsibility of the Customer.
The Seller is responsible for the conformity of the products or services to the contract in accordance with the law in force at the time of its conclusion.
a. Guarantee of conformity
If the Customer is a consumer, he has a period of two years from the delivery of the product to implement the legal guarantee of conformity. However, if the product purchased was a second-hand item, the warranty period is one year.
The lack of conformity must be reported to the Seller as soon as possible and, in any event, no later than two months after it has been noted.
9. Right to retract
If the Customer is a consumer, he may exercise his legal right of withdrawal within 14 working days of delivery of the goods or the conclusion of the service contract.
After communicating their decision to withdraw, the Customer then has 14 days to return or return the goods.
Any withdrawal not made in accordance with the rules and deadlines defined by this article cannot be taken into account and will release the Seller from all responsibility towards the Customer.
The Customer may request a refund of the returned product, without penalty, with the exception of return costs which remain at his expense.
The return or exchange of the product can only be accepted for products as a whole, intact and in their original condition, in particular with complete packaging, intact and in sale condition.
The Seller shall reimburse the Customer for all the sums paid, including the delivery costs, within 14 days of the recovery of the goods or of the transmission of proof of the dispatch of these goods.
If the order relates, in whole or in part, to digital content not supplied on a material medium, the Customer hereby agrees to lose, for this digital content, its right of withdrawal in order to be delivered as soon as possible.
10. Protect data
The Seller will keep in his computer systems and under reasonable security conditions a proof of the transaction including the order form and the invoice.
11. Major strenght
If the Seller is prevented, in whole or in part, from fulfilling the order due to an unforeseen circumstance beyond his control, then force majeure is involved.
In the event of force majeure, the Seller is authorized to suspend the execution of the order, in whole or in part, for the duration of the force majeure. The Seller immediately notifies the Customer.
If the force majeure continues for more than 90 days without interruption, each of the parties to the contract will have the right to terminate the contract unilaterally, by registered letter sent to the other party. The services already performed by the Seller will nevertheless be invoiced in proportion to the Customer.
12. Independence of clauses
The illegality or the total or partial nullity of a provision of these CGV will have no impact on the validity and the application of the other provisions. The Seller reserves the right to replace the illegal or void provision with another valid provision of similar scope.
13. Applicable law and competent jurisdiction
These GTC are governed by EU LAW.
In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the courts of the judicial district of the registered office of the Seller.